Prescriptions & refills
Frequently asked questions

Prescription refills

Yes, you can refill multiple prescriptions at once. Please follow the steps highlighted below:

Using the Mobile app

  1. Log in to the mobile app and go to the “Refill from List” tab.
  2. Select a prescription you want to refill.
  3. Next, click on the “Order refill” button, this will take you to the “Order details” page.
  4. On this page in the upper right-hand corner there is a plus sign icon which you can click on to add any additional eligible prescriptions to your order.

Using the Web Pharmacy

  1. Log in to the web pharmacy and go to the prescription tab.
  2. You can click on the 'Order refills' button to automatically select all prescriptions that are ready to be refilled.

OR

  1. Select a prescription that you want to refill and click on the 'Refill' button.
  2. Once you are on the 'Refill order' screen, click on the 'Add or edit prescriptions' link present in the header of 'Prescriptions to be refilled section'.

Prescription pick up

Prescription management

MedSync